Job Openings

Servicer Writer / Service Advisor

Rockland Ford is a family-owned dealership with a great reputation. We have a very busy shop, with a new state-of-the-art facility set up to provide a fantastic work flow process. This is an excellent opportunity for an experienced Service Writer to continue their great career. Rockland Ford has a focus on customer satisfaction and building long relationships. Our Team takes great pride in providing the BEST customer service around!  We invite you to work with us as a part of our team. Posted on 8/12/21

Key Responsibilities:

• Greet customers and offer excellent customer service

• Translate customer-reported problems to actionable repair orders for technicians to complete

• Provide cost estimates; communicate additional repair or service needs to the customer

• Create and close repair orders in the database management system

• Order necessary parts and double-check that they are delivered to technicians

• Provide timely progress updates to customers

• Ensure that automotive work provided to customers meets company quality standards

• Invoice and collect payment from customers for services rendered

• Handle and resolve customer concerns

Qualifications:

• 2+ years of service advisor/writer experience

• Exceptional interpersonal and customer service skills

• Working knowledge and experience of automotive repairs and parts

• Strong communication skills

• Organizational skills including the ability to prioritize

• Proficient computer skills

• Automate experience is a plus but will train

• Valid driver's license and clean driving record

Rockland Ford will pay Top Dollar for your Skills. Jay Snyder is looking forward to exceeding your salary expectations.

Thank you for interest and we welcome the opportunity to meet you in person soon. Forward Resume to Our Service Manager -Jay Snyder - office@rocklandford.com

Benefits at Rockland Ford
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
 
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Apply for Position

BDC/Customer Appt. Specialist

Rockland Ford is looking for an individual with strong communication skills to serve as a customer development  representative. Adding to our customer team engaging with customers, providing timely answers to their questions and ultimately scheduling appointments for them to visit the dealership. The right candidate must have strong customer service skills and the ability to handle multiple tasks efficiently and effectively. 

Salary plus Commissions and Bonuses

Email resume: tony@rocklandford.com

Job duties include, but are not limited to: 

Working within our lead management system to analyze, answer and log all inbound leads promptly (within 10 minutes).
Contact customers by phone/text and email to schedule appointments.
Confirm scheduled appointments.
Follow up with sales about scheduled appointments to determine the outcome.
Schedule future contact as needed. 
If you are enthusiastic, confident, have superior customer service skills, and are willing to work hard to achieve results, then we should talk.

Apply for Position

Sales Consultant

We are looking to add to our team of OUTSTANDING, OVERACHIEVING SALES CONSULTANTS! You MUST be willing to put in the hours to make the money, but make the money you will! Commission PLUS Salary and outstanding competitive benefits package!!

Exceed your own expectations working with a solid team with a proven track record of excellence. You must be willing to follow direction and a set standard of sales processes. Must have commission sales experience. Come in today for an application or email your resume for an interview!

Email: office@rocklandford.com and put "BEST SALES CONSULTANT" in the subject line.

Show us how good you are... Sell US on YOU!

Good Luck!

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Contact

Rockland Ford

2 Moody Drive
Directions Thomaston, ME 04861

  • Sales: (207) 594-4466
  • Service: (207) 594-4466
  • Parts: (207) 594-4466

Hours

  • Monday 8:00 am - 7:00 pm
  • Tuesday 8:00 am - 7:00 pm
  • Wednesday 8:00 am - 7:00 pm
  • Thursday 8:00 am - 7:00 pm
  • Friday 8:00 am - 6:00 pm
  • Saturday 8:00 am - 5:00 pm
  • Sunday Closed